These Terms, Conditions, and Service Policies govern all diagnostic, maintenance, repair, installation, in-shop service, field service, and related services performed by Legacy Coffee Tech, Inc. By scheduling, approving, or receiving service, the Client acknowledges and agrees to the terms contained herein.

Definitions

Client: The individual, business, or organization requesting service.

Service / Field Service: Any diagnostic, maintenance, repair, installation, consultation, or on-site visit performed by Legacy Coffee Tech, Inc.

In-Shop Service: Any diagnostic, estimate, repair, maintenance, or related service performed at Legacy Coffee Tech, Inc.’s location.

Equipment: Any coffee, espresso, grinding, brewing, water filtration, or related equipment serviced by Legacy Coffee Tech, Inc.

Consumable Parts: Items expected to wear, degrade, or be replaced regularly, including but not limited to gaskets, screens, filters, seals, burrs, o-rings, tubing, and similar components.

Outside Circumstances: Conditions outside the control of Legacy Coffee Tech, Inc., including but not limited to electrical issues, plumbing issues, water quality, water pressure, environmental factors, user error, power surges, improper installation, or unauthorized service.

Emergency Service: Any service requested outside standard business hours, on weekends, on holidays, outside our defined service area, or requiring immediate or priority response.

Service Area: The geographic region in which Legacy Coffee Tech, Inc. provides on-site field service.

Service Charges

Field Service Rates

Dispatch / Travel Fee

A dispatch/travel fee applies to all on-site field service visits and is based on service location:

• Defined New Jersey Service Area: $75.00 + tax
• Defined New York City Service Area: $125.00 + tax
• Out-of-area service: Quoted individually

The dispatch/travel fee covers scheduling, mobilization, travel, and bringing a technician to the Client’s location.

On-Site Labor

Standard on-site labor is billed at:

• $275.00/hr + tax

Field service includes the applicable dispatch/travel fee and up to one (1) hour of on-site labor.

Additional labor beyond the first hour is billed at $275.00/hr + tax in half-hour increments.

Parts, supplies, materials, parking, tolls, access fees, freight, and sales tax are billed separately unless otherwise stated in writing.

Modbar & Marco Beverage Systems Labor

Service labor for Modbar and Marco Beverage Systems equipment is billed at:

• $300.00/hr + tax

Field service for Modbar and Marco Beverage Systems includes the applicable dispatch/travel fee and up to one (1) hour of on-site labor.

Additional labor beyond the first hour is billed at $300.00/hr + tax in half-hour increments.

Parts, supplies, materials, parking, tolls, access fees, freight, and sales tax are billed separately unless otherwise stated in writing.

On-Site Diagnosis Limitations

On-site diagnosis, maintenance, and repairs apply only to equipment that is installed, operational, accessible, and able to be safely tested in place.

Equipment that is not installed, not operational, disconnected, inaccessible, unsafe to test, or unable to be properly evaluated on-site must be brought to Legacy Coffee Tech, Inc.’s location for a full diagnosis.

Legacy Coffee Tech, Inc. reserves the right to determine whether equipment can be safely and properly diagnosed on-site.

Installation, Site Survey, Contractor Consulting, and In-Home Service Limitations

Installation, installation site surveys, contractor consulting, and in-home service are available only to clients who have purchased equipment directly from Legacy Coffee Tech.

Legacy Coffee Tech, Inc. reserves the right to decline installation, site survey, contractor consulting, or in-home service requests for equipment purchased through other vendors or third parties.

In-Shop Service

In-shop service begins at:

• $250.00 + tax

The in-shop service fee includes diagnosis and up to one (1) hour of labor.

Additional in-shop labor beyond the first hour is billed at:

• $185.00/hr + tax

Additional labor is billed in half-hour increments.

Parts, supplies, materials, freight, return shipping, and sales tax are billed separately unless otherwise stated in writing.

The in-shop service fee is non-refundable and applies whether or not the Client chooses to proceed with the recommended repair.

Additional fees may apply for equipment requiring deeper diagnosis, advanced testing, extensive disassembly, or extended estimate preparation.

After-Hours / Out-of-Area / Weekend / Emergency Service

A $300.00 surcharge applies to any service scheduled outside standard working hours, outside our defined service area, on weekends, on holidays, or for emergency service.

Additional travel charges may apply depending on location, access requirements, technician availability, parking, tolls, or other service-related conditions.

Booking & Payment Terms

• A valid credit card on file is required to reserve an appointment time.
• By booking service, the Client authorizes Legacy Coffee Tech, Inc. to securely store and charge the credit card on file for all service-related fees.
• The card will not be charged until service is completed unless otherwise stated or agreed in writing.
• The full invoice amount will be communicated to the Client at completion prior to processing payment.
• Appointment date and time are not guaranteed until confirmed by a representative of Legacy Coffee Tech, Inc.
• Appointment dates and times are subject to change due to technician availability, traffic, weather, parts delays, emergency calls, or other scheduling conditions.
• Field service booked outside of our published service area may be cancelled. Clients are responsible for verifying eligibility using our published service area map prior to booking.
• Parts, materials, supplies, freight, access fees, parking, tolls, and sales tax are not included unless otherwise stated in writing.
• Legacy Coffee Tech, Inc. reserves the right to require prepayment, deposit, or payment in full prior to service at its discretion.

Working Hours

Standard working hours are:

Monday through Friday: 9:00 AM to 5:00 PM

Legacy Coffee Tech, Inc. is closed Saturday, Sunday, and public holidays.

Any service requested outside standard working hours may be subject to after-hours, weekend, holiday, emergency, or availability-based surcharges.

Warranty

All service labor is covered by a 7-calendar-day labor warranty. Travel fees, dispatch fees, parts, materials, freight, return shipping, and related costs are excluded.

Warranty will not be honored if the issue is caused by or related to:

• Improper water filtration
• Improper water quality
• Improper water pressure
• Electrical issues
• Plumbing issues
• Drainage issues
• User error
• Power surges
• Environmental factors
• Customer negligence
• Lack of preventative maintenance
• Improper installation by others
• Unauthorized service, repairs, installation, or equipment disconnection performed by anyone other than Legacy Coffee Tech, Inc.
• Misuse, abuse, or failure to follow manufacturer guidelines
• Pre-existing equipment conditions, hidden defects, corrosion, scale, or age-related failures

Warranty work must be approved by Legacy Coffee Tech, Inc. prior to being performed.

Warranty on new parts or equipment is provided by the manufacturer under the manufacturer’s terms and conditions. Manufacturer warranties do not include labor, travel, return shipping, freight, restocking fees, or other service-related costs unless explicitly stated by the manufacturer.

Warranty does not apply to consumable parts.

Any additional warranties, services, or benefits offered by Legacy Coffee Tech, Inc. outside of manufacturer terms may be voided due to improper water quality, external factors, negligence, improper use, or unauthorized service by other entities.

Work performed by outside contractors, including but not limited to powder coating, painting, metal plating, metal polishing, woodwork, custom electronics, fabrication, or third-party finishing work, is not warranted by Legacy Coffee Tech, Inc.

Sales Tax

Sales tax applies to all services, parts, supplies, materials, equipment, and related charges for non-wholesale accounts, unless the Client provides valid tax-exempt documentation prior to invoicing.

Payment & Fees

Accepted forms of payment include:

• Cash
• Zelle: info@legacycoffeetech.com
• Major credit cards

All invoices are due upon receipt unless otherwise agreed in writing.

Invoices must be paid within 3 business days.

Non-payment may incur a late fee of 1% of the total invoice amount per calendar day, up to the maximum amount permitted by law.

Legacy Coffee Tech, Inc. reserves the right to pause, refuse, or discontinue service for accounts with unpaid balances.

Storage of Equipment

Equipment left in shop 7 calendar days after completion, estimate, or receipt without customization work scope incurs a $10.00 per calendar day storage fee per piece of equipment.

Legacy Coffee Tech, Inc. will make reasonable efforts to notify the Client that equipment is ready for pickup, delivery, approval, estimate decision, or project scope confirmation.

If equipment remains unclaimed, unpaid, or without approved next steps for 60 calendar days from the completion date, estimate date, receipt date, delivery notification date, or project decision date, the equipment may be considered abandoned.

At that time, Legacy Coffee Tech, Inc. reserves the right to relocate the equipment to storage and/or sell, auction, dispose of, or otherwise recover costs associated with storage fees, administrative fees, labor, parts, materials, and related expenses.

Legacy Coffee Tech, Inc. is not responsible for loss of value, cosmetic changes, damage, condition changes, storage wear, compatibility issues, or depreciation resulting from prolonged storage of unclaimed equipment.

By approving service, estimate, receipt of equipment, or delivery to Legacy Coffee Tech, Inc., the Client acknowledges and agrees to these storage terms.

Refund Policy

Legacy Coffee Tech, Inc. does not offer refunds on parts, equipment, services performed, diagnosis fees, labor, warranties, deposits, special orders, custom work, or completed services.

In the event of a manufacturer defect or service concern, please refer to the warranty guidelines above.

Additional warranty or service benefits included with equipment purchases are not eligible for monetary refund or service exchange.

Scope of Work & Limitations

Legacy Coffee Tech, Inc. performs diagnostic, maintenance, repair, installation, customization, and related services on qualified coffee equipment.

Services do not include plumbing, electrical work, construction, millwork, countertop modification, cabinetry modification, structural work, or any work requiring separate professional licensing.

Technicians do not modify equipment beyond manufacturer guidelines unless explicitly approved as part of a custom project scope.

Additional charges may apply if new issues are discovered during diagnosis, repair, installation, or testing.

Legacy Coffee Tech, Inc. reserves the right to determine whether requested work is within its scope, expertise, safety standards, or service capabilities.

Force Majeure

Legacy Coffee Tech, Inc. is not liable for delays or inability to perform services due to weather, illness, injury, supply chain disruptions, manufacturer delays, carrier delays, power failures, natural disasters, transportation issues, traffic, access restrictions, staffing limitations, or other events outside its control.

Condition of Equipment Disclaimer

Legacy Coffee Tech, Inc. is not responsible for hidden defects, age-related failures, corrosion, leaks, scale, worn components, damaged wiring, pre-existing defects, or component failure that occurs during or after service due to the condition, age, installation, or prior maintenance history of the equipment.

Diagnosing one issue may reveal additional failures or required repairs.

Parts Availability & Lead Times

Parts availability is dependent on manufacturer inventory, distributor inventory, shipping timelines, carrier delays, and product availability.

Legacy Coffee Tech, Inc. is not responsible for delays caused by manufacturers, distributors, vendors, or carriers.

Return shipping, freight, restocking fees, and special-order charges are the Client’s responsibility unless otherwise stated in writing.

Service Area & Travel Conditions

Travel fees may vary based on distance, traffic, tolls, parking, access limitations, building requirements, loading requirements, and technician availability.

Access fees, tolls, parking, freight elevator fees, COI-related fees, building fees, or other location-specific costs may be added to the invoice.

Unsafe, inaccessible, or restricted locations may result in cancellation or discontinuation of service.

Photo & Documentation Authorization

The Client authorizes Legacy Coffee Tech, Inc. to take photos and/or videos of equipment, work areas, site conditions, damage, serial numbers, installation conditions, utility connections, and service findings for diagnostic, warranty, training, documentation, liability, and internal record purposes.

Customer Responsibilities

The Client is responsible for ensuring that equipment is accessible, powered, plumbed, properly installed, and available for service at the scheduled time.

A representative must be present or available during service unless otherwise agreed in writing.

The Client must disclose known issues, prior repairs, modifications, utility problems, access limitations, or safety concerns prior to service.

The Client is responsible for maintaining proper water filtration, water pressure, electrical service, plumbing, drainage, and environmental conditions.

Damage caused by inadequate utilities, improper water quality, improper installation, or outside circumstances is not covered under warranty.

Service Report Acceptance

After service completion, a service report or summary may be provided.

Service is considered accepted unless disputed in writing within 3 calendar days of completion.

Overtime Authorization

By scheduling service, the Client authorizes additional labor time beyond initial estimates unless written instructions are provided before service begins.

Environmental & Utility Requirements

The Client is responsible for maintaining proper utility conditions, including but not limited to water quality, water filtration, water pressure, drainage, electrical voltage, electrical grounding, ventilation, environmental conditions, and equipment clearances.

Damage caused by inadequate utilities, water quality, electrical conditions, plumbing conditions, environmental conditions, or customer-side infrastructure is not covered under warranty.

Superseding Terms

The terms and policies of Legacy Coffee Tech, Inc. supersede and take precedence over any terms issued by the Client, whether previously acknowledged, shared, or agreed to.

All client-provided terms are rejected and have no effect unless expressly agreed to in writing by Legacy Coffee Tech, Inc.

Entity Acceptance of Terms

When any representative, employee, manager, owner, or authorized individual of the Client’s organization confirms, schedules, approves, accepts, or receives service, whether through booking, written acknowledgment, digital acceptance, email confirmation, verbal approval, or payment, the entire entity is deemed to have accepted the most current version of Legacy Coffee Tech, Inc.’s Terms, Conditions, and Service Policies in effect at the time of booking.

All individuals acting on behalf of the Client are presumed to have the authority to bind the entity to these terms.

Right to Refuse Service

Legacy Coffee Tech, Inc. reserves the right to refuse, suspend, or discontinue service at any time, for any reason, including but not limited to:

• Unsafe, unsanitary, or hazardous working conditions
• Hostile, abusive, threatening, or inappropriate customer behavior
• Equipment that is excessively contaminated, severely damaged, or deemed unsafe to service
• Requests for services outside the scope of our expertise, licensing, or safety standards
• Locations inaccessible due to physical barriers, parking limitations, loading limitations, building restrictions, or unsafe access
• Unauthorized modifications or dangerous conditions involving electrical, plumbing, drainage, gas, water, or structural components
• Service locations outside our established service area
• Repeated missed appointments
• Non-payment history
• Refusal to comply with policies
• Any situation where technician health, safety, or professional integrity may be compromised

If service is refused, suspended, or discontinued for any of the above reasons, the Client may still be responsible for applicable diagnostic fees, dispatch fees, travel fees, labor charges, minimum service charges, parts, materials, or other charges incurred up to that point.

Changes to Terms

All terms, conditions, policies, service offerings, and pricing listed above are subject to change at any time without prior notice.

Legacy Coffee Tech, Inc. All rights reserved.