These Terms, Conditions, and Service Policies govern all diagnostic, maintenance, repair, installation, and related services performed by Legacy Coffee Tech, Inc. By scheduling or receiving service, the Client acknowledges and agrees to all terms contained herein:

Definitions

• Client: The individual or business requesting service.

• Service/Field Service: Any diagnostic, maintenance, repair, installation, or on-site visit performed by Legacy Coffee Tech, Inc.

• Equipment: Any coffee, espresso, grinding, or related machinery serviced.

• Consumable Parts: Items expected to wear or be replaced regularly (e.g., gaskets, screens, filters, seals).

• Outside Circumstances: Electrical issues, plumbing issues, water quality, environmental factors, or user error.

• Emergency Service: Any service requested outside standard business hours or requiring immediate response.

• Service Area: The geographic region in which Legacy Coffee Tech, Inc. provides on-site service.

Service Charges

Field service charge begins at $295.00 + tax:

• Minimum charge for on-site diagnosis, maintenance, or repairs

• Travel time included

• Up to one (1) hour of labor included in service call fee

• Additional labor after the first hour billed at $195.00/hr + tax, in ½-hour increments

• Parts, supplies, and materials additional

• $300 surcharge for service scheduled outside working hours, outside service area, weekend, or emergency.

Booking & Payment Terms

• Credit card on file required to book appointment.

• Client authorizes Legacy Coffee Tech, Inc. to store and use the credit card to complete payment after service.

• Final balance will be communicated prior to processing payment.

• Appointment date/time not guaranteed until confirmed.

• Any service booked outside service area will be automatically cancelled.

• Sales tax applies to all services and parts for non-wholesale accounts.

• All invoices due upon receipt.

• Late payments subject to 1% per calendar day.

Warranty

• Service labor covered by a 7‑calendar‑day labor warranty (travel excluded).

• Warranty void if issue caused by improper filtration, external factors, customer negligence, or third-party work.

• Warranty work must be approved.

• Manufacturer warranties apply to parts; Legacy Coffee Tech, Inc. is not responsible for labor, travel, or restocking fees.

• Warranty does not apply to consumable parts.

• Additional warranties included with equipment purchases may be voided by improper filtration, outside circumstances, or third‑party service.

• No warranty on work performed by outside contractors.

Refund Policy

Legacy Coffee Tech, Inc. does not offer refunds on parts, equipment, services performed, or warranties. However, Legacy Coffee Tech, Inc. will take immediate action to support and resolve any issues. If an issue is covered by warranty, refer to warranty guidelines.

Scope of Work & Limitations

Legacy Coffee Tech, Inc. performs diagnostic, maintenance, repair, and installation services on qualified equipment. Services do not include plumbing, electrical work, construction, or any work requiring separate professional licensing. Technicians do not modify equipment beyond manufacturer guidelines. Additional charges may apply if new issues are discovered.

Force Majeure

Legacy Coffee Tech, Inc. is not liable for delays or inability to perform services due to weather, illness, supply chain disruptions, power failures, natural disasters, transportation issues, or other events outside its control.

Condition of Equipment Disclaimer

Legacy Coffee Tech, Inc. is not responsible for hidden defects, age‑related failures, corrosion, leaks, scale, or component failure that occurs during or after service due to pre-existing conditions. Diagnosing one issue may reveal additional failures.

Parts Availability & Lead Times

Parts availability is dependent on manufacturer inventory and carrier timelines. Legacy Coffee Tech, Inc. is not responsible for delays. Return shipping, freight, and restocking fees are the Client’s responsibility.

Service Area & Travel Conditions

Travel fees may vary based on distance, traffic, tolls, and parking requirements. Access fees may be added. Unsafe or inaccessible locations may result in service cancellation.

Photo & Documentation Authorization

The Client authorizes Legacy Coffee Tech, Inc. to take photos and/or videos of equipment for diagnostic, warranty, or liability purposes.

Customer Responsibilities

Client must ensure equipment is accessible, powered, plumbed, and properly installed. A representative must be present. Client must disclose known issues or modifications prior to service.

Service Report Acceptance

After service completion, a report will be provided. The service is considered accepted unless disputed within 3 calendar days.

Overtime Authorization

By scheduling service, the Client authorizes additional labor time beyond initial estimates unless written instructions state otherwise.

Environmental & Utility Requirements

Client is responsible for maintaining proper water filtration, pressure, electrical service, and environmental conditions. Damage caused by inadequate utilities is not covered under warranty.

Superseding Terms

The terms and policies of Legacy Coffee Tech, Inc. supersede and take precedence over any terms issued by the Client whether previously acknowledged, shared, or agreed to. All client-provided terms are rejected and have no effect.

Entity Acceptance of Terms

When any representative, employee, manager, or authorized individual of the Client’s organization confirms or accepts these terms—whether through booking, written acknowledgment, digital acceptance, email confirmation, or verbal approval—the entire entity is deemed to have accepted the most current version of Legacy Coffee Tech, Inc.’s Terms, Conditions, and Service Policies in effect at the time of booking. All individuals acting on behalf of the Client are presumed to have the authority to bind the entity to these terms.

Right to Refuse Service

Legacy Coffee Tech, Inc. reserves the right to refuse, suspend, or discontinue service at any time if, in its sole discretion, conditions are unsafe, unsanitary, hostile, or outside the reasonable scope of work. This includes but is not limited to: unsafe work environments; abusive, threatening, or inappropriate behavior; equipment that is excessively contaminated, damaged, or deemed unsafe to service; inaccessible or restricted locations; lack of required utilities; or requests that conflict with manufacturer guidelines, safety standards, or applicable laws. In such cases, the Client may still be responsible for applicable diagnostic fees, travel fees, or minimum service charges incurred up to that point.

All terms, conditions, and pricing listed above are subject to change at any time without prior notice.